Overview
At Drone, we want you to be completely satisfied with your purchase. If you are not happy with your drone or any product, please read our policy below:
1. Refund Eligibility
You may request a refund if:
- The product arrives damaged, defective, or not as described.
- You received the wrong item.
Refund requests must be made within 7 days of receiving your order.
2. Return Process
To initiate a return:
- Contact us at [your email] or [your phone] with your order number and reason for return.
- Our support team will guide you on return shipping instructions.
- Please ensure the item is returned in its original packaging and unused condition.
Note: We may refuse returns for items that are damaged due to misuse or accidents after delivery.
3. Refund Method
- Refunds will be issued to the original payment method.
- Once we receive and inspect the returned item, the refund process usually takes 5–10 business days.
4. Exchanges
- Currently, we do not offer direct exchanges.
- If you want a different product, please return the item for a refund and place a new order.
5. Shipping Costs
- Customers are responsible for return shipping costs, unless the item was damaged or sent incorrectly.
- Original shipping fees are non-refundable.
6. Damaged Items / Wrong Items
Contact us immediately with photos of the damage or wrong item.
If your item arrives damaged or wrong, we will cover the return shipping and send a replacement free of charge.